Ratnaire — Privacy Policy
Effective Date: March 2026
1. Introduction
Ratnaire respects your privacy. This policy explains what personal information we collect, how we use it, and how we protect it when you interact with us on Facebook, Instagram, or any direct channel.
2. Information We Collect
When you contact or place an order with Ratnaire, we may collect:
- Your name
- Phone number
- Email Address
- Delivery address
- Facebook or Instagram username
- Payment method (no card or banking credentials are stored)
3. How We Use Your Information
Your information is used solely to:
- Process and confirm your order
- Arrange delivery
- Communicate order updates
- Resolve any issues related to your purchase
We do not sell, rent, or share your personal information with third parties for marketing purposes.
4. Data Storage
- Customer information is stored securely and used only for order processing.
- We do not maintain public databases of customer information.
- Conversation history on Facebook/Instagram Messenger is subject to Meta’s own privacy policies.
5. Third-Party Services
Ratnaire uses third-party courier services for delivery. Only your name, phone number, and address are shared with couriers — strictly for delivery purposes.
6. Your Rights
You have the right to:
- Request the information we hold about you
- Ask us to correct or delete your personal data
- Opt out of any future marketing communication
To exercise these rights, contact us directly via inbox.
7. Cookies & Tracking
Ratnaire operates through Facebook and Instagram. These platforms may use cookies and tracking technologies governed by their own policies. We encourage you to review Meta’s Privacy Policy for more information.
8. Children’s Privacy
Ratnaire does not knowingly collect personal information from individuals under the age of 13. If you believe a minor has shared information with us, please contact us immediately.
9. Policy Updates
This Privacy Policy may be updated periodically. Any significant changes will be communicated through our Facebook or Instagram page.
10. Contact
If you have any concerns about your privacy or data, reach us at:
Facebook: @Ratnaire
Instagram: @ratnaire.bd
Email: hello@ratnaire.com
Phone/WhatsApp: +8801913357711
